Mercure Grand Jebel Hafeet Hotel Al Ain, Al Ain
About the Hotel
Mercure Grand Jebel Hafeet is a unique oasis resort perched at the top of historical Jebel Hafeet, standing at an elevation of 3,000 feet. Known for its combination of traditional Arabian hospitality and modern amenities, this hotel provides a serene atmosphere amidst natural beauty. It is designed as a family-oriented retreat, catering to both business and leisure markets. The property offers various recreational facilities and is situated close to several attractions in Al Ain.
Location
Situated 23.5 miles from Al Ain International Airport, the hotel offers convenient access for travelers. Located on Hafeet Mountain, it provides breathtaking views of the surrounding areas. Nearby attractions include Al Ain Park, Green Mubazzarah Lake, and Jebel Hafeet. The hotel is positioned to allow guests to explore the historical and cultural sites of Al Ain easily.
Rooms
The hotel features 124 well-appointed deluxe rooms, each measuring 29 square meters. Guests can choose between stunning views of Jebel Hafeet Mountain or Al Ain City. Rooms come equipped with essential amenities such as air conditioning, free WiFi, minibars, and LCD televisions. The tranquil setting ensures a comfortable stay free of noise and air pollution.
Eat & Drink
Dining options include Al Khayma, which offers a diverse range of Arabic dishes and a culinary tour of the Arabian Peninsula. Le Belvedere serves a blend of French, Moroccan, and Italian cuisine in a cozy atmosphere. Eden Rock provides a modern Italian outdoor dining experience with views overlooking Al Ain City. The Orient Café is perfect for casual meetings, serving light meals, snacks, and a variety of beverages.
Leisure & Business
Mercure Grand Jebel Hafeet offers a wealth of recreational amenities, including three outdoor swimming pools with water slides, a mini-golf course, and a children's playground. The hotel has a health club and sauna. For business needs, meeting facilities are available, complementing the hotel’s offerings for both leisure and corporate guests.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- Non-smoking rooms
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Baggage storage
- Locker room
- Elevator
- Currency exchange
- Coffee shop
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Fitness center
- Badminton
- Pool tables
- Table tennis
- Mini golf
- Squash
Guest Parking
- Electric kettle
- Dryer
Services
- Valet parking
- Room service
- Housekeeping
- Car rental
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Stores/Commercial services
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Packed lunches
Business
- Business center
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cribs
- Babysitting/Child services
- Children's menu
- Children's pool
- Children's play area
Spa & Leisure
- Heated swimming pool
- Outdoor swimming pool
- Garden area
- Spa & wellness center
- Sauna
- Back massage
- Head massage
- Full body massage
- Foot massage
Room features
- Free Wi-Fi in rooms
- Air conditioning
- Mini-bar
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
- Dryer
Media
- Flat-screen TV
- Direct dial telephone
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Reviews and Ratings
The hotel offers spacious and neat rooms, though a bit far from the pool. The Royal Suite is truly incredible. The service struggles at times to cater to guests' needs. The location, however, set on Jebel Hafeet, provides a peaceful retreat away from the city. Dining is satisfactory, with nice options available. Overall, the facilities are adequate but may need some improvements.
Upon arrival at 3:30 PM, we found the rooms very spacious but not yet ready. Although our rooms were on the same level, they were not close to each other. The toilet flush required continuous holding for 5 to 10 minutes to work properly, which was inconvenient.
The hotel offers breathtaking views of Al Ain city and the mountains. The rooms are comfortable, pleasant, and well-equipped, providing a clean and cozy stay. The service is top-notch, with helpful and responsible staff. The location is excellent, especially for enjoying the stunning mountain view and various activities. However, the dining experience was below expectations in terms of quality and pricing.
The hotel offers good and comfortable rooms with a breathtaking view of Al-Ain during the day and at night, although they are smaller than expected from the website. The location is ideal for a relaxing experience away from the city, especially for capturing perfect sunset pictures. The dining experience is average with a limited food selection. The facilities are adequate for a pleasant stay.
I had a wonderful stay at Mercure with rooms that are well furnished and offer a fabulous view of the mountains and golf area. The balcony added the perfect touch to our experience, and the hotel facilities were a bonus. The service was very cooperative and helpful, despite some minor hiccups with safety protocols. The location is superb, offering great value for money with sports activities for both kids and adults. The dining experience was a mix of average and excellent, but overall, the hotel provided a lovely experience.
The hotel offers great city views from the spacious rooms with a small balcony. However, the pool area was disappointing as it was dirty, and the shower curtain and rings needed attention.
The hotel is set in a serene location, perfect for relaxation and enjoying the scenic views. The rooms have a touch of aesthetic charm but could benefit from better insulation for soundproofing. The service is mixed with friendly and accommodating staff but lacking in some areas. The dining experience offers decent options but with room for improvement. Overall, a good option for a tranquil getaway with some minor drawbacks.
My stay at the hotel had its ups and downs. The rooms were spacious and simple with a small balcony, but unfortunately stained, mouldy, and musty. The bed mattresses were as hard as rocks and quite old. The service was friendly, with staff trying their best to please guests despite being busy. The location was excellent, especially for bird watching, but there were some issues like cold showers. The dining experience was a mix of limited choices and decent quality. Overall, a mixed experience.
The hotel's location is excellent, situated above the mountain in Alain at the top of Jabal Hafeet, offering spectacular views and cozy rooms. The service was overall excellent, with attentive and helpful staff, but some areas like table service were lacking. The dining experience was fantastic with a lavish spread, but there were issues in the dinner buffets. The rooms, although slightly outdated, offer amazing views that overshadow any minor concerns.
Upon arriving, I found the room equipped with all the necessary items, although it wasn't quite ready and had a strange smell initially. It seemed to have a connection to a smoking room, giving it a so-so look. The location was the highlight of my stay as I enjoyed a morning bike ride on the mountain, although some facilities, like the water slides, needed maintenance. The dining experience was good in terms of taste, especially the chef's omelets, but lacked variety and could feel overpriced depending on the deal.
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